FAQ’s

Your order will be delivered within the estimated delivery time provided at checkout.
You can track your order at any time from your account dashboard under the “My Orders” section.
Delivery times may vary depending on your location and external factors such as customs processing or peak seasons.

We are sorry for the inconvenience. If you receive a damaged product, please contact us within 48 hours of delivery.
Include your order number and clear photos of the damaged item so we can review your request and resolve the issue promptly.

We apologize for the inconvenience. If you receive an incorrect product, please contact us within 48 hours of delivery.
Provide your order number and photos of the item received so we can review the issue and arrange a replacement or refund.

If you notice that an item is missing from your delivery, please inform us within 48 hours of receiving your order.
Kindly share your order number and the name of the missing product. Our team will review the case and provide an appropriate solution as quickly as possible.

You may request to cancel your order before it has been shipped.
If your order has not yet been processed for dispatch, please contact our support team immediately with your order number.

If the order has already been shipped, cancellation may no longer be possible. In such cases, you may follow our return procedure after receiving the package.

You can access your invoice through your account dashboard.
Simply go to the “My Orders” section, select the relevant order, and download the invoice in PDF format.

Once an order has been confirmed, modifications may not be possible.
If you need to make changes, please contact our support team immediately. If the order has already been processed, we recommend placing a new order with the correct details.